Store Policies

Return Policy

If you are not completely satisfied with you purchase, you can send it back to us! 

We are happy to accept returns of any unaltered/unworn retail merchandise* that is in new and original condition within 14 days from in-store purchase OR within 14 days of the date your package was delivered; refunds are made in the original form of payment (please allow 3-5 business days for refund to process.) 

We are also happy to exchange any unaltered/unworn retail merchandise that is in new and original condition with in 30 days of purchase for another item(s) or store credit. 

Special orders, custom jewelry, engraved items, fragrances, beauty products, cosmetics, paid-off layaway, and sale items are final sale and cannot be returned. 

Gift certificates are not returnable and are not redeemable for cash 

For shipping a return, please contact us to begin the process.

We reserve the right to deny credit if the returned merchandise does not meet our return policy requirements. We are not responsible for lost, stolen, or missing packages.

ALL CUSTOM DESIGNS AND DEPOSITS ARE FINAL AND NON REFUNDABLE. 

Shipping Policy

We work hard to make sure that all orders are shipped as soon as possible! 

All orders under $100 will ship via USPS First-class with tracking. All orders above $100 will be sent USPS Priority Mail. If you prefer a different shipping method please inquire as there may be additional fees.

The majority of our jewelry products are made to order. Please allow 4-6 weeks for made-to-order items. Some pieces, specifically bridal diamond rings may take 6-8 weeks depending on the level of intricacy. If you need your order expedited or by a certain date, please contact us at meg@facetsofearth.com. 

Shipping outside of the US may result in customs fees. Please check with your customs office to determine what additional costs might be charged for import. We are not responsible for paying custom fees, taxes, and/or import duties into your country. 

We are not responsible for items lost or stolen in the mail. If the order you've received is damaged, we are happy to work with you to repair or replace.  

Repair Policy

We guarantee the quality of our work for life. Any damages caused by shipping or through basic wear & tear, we are happy to repair. We will always do our best to accommodate your requests, but please note that not all components are available for replacement. 

Depending on the nature of the repair, customers may be responsible for paying a small fee. For example, we are not responsible for repairing jewelry that has been run over by a car, dropped in a garbage disposal, ran over by a lawnmower, etc. We are happy to take a look and assess what work may need to be done. Please email meg@facetsofearth.com to discuss shipment and any other questions you may want to ask. 

Jewelry purchased through retailers, please contact the store in which the item was purchased to process the repair.

Privacy Policy

Your information is 100% safe and confidential with us. We do not sell, trade or share any information you release to us.